Refund Policy
“Glow with Affordable Luxury”
Thank you for shopping at LIORA Radiance. We are excited to provide you with premium skincare, fragrance, and personal care products through our online store. Your satisfaction is our top priority, and we are here to assist if you are not completely satisfied with your purchase.
Returns
We accept returns within 14 days of the date of delivery. To be eligible for a return, the
item must meet the following conditions:
• The item must be unused and in the same condition as received.
• It must be in its original packaging.
Please note:
If the issue is due to our error (e.g., wrong product shipped, defective items), we will accept
the return and provide a full refund or replacement.
Change of mind or any issues arising from the customer’s side will not be eligible for a
return or refund.
Product Exchanges
If you wish to exchange a product for a different variant of the same product that you
purchased, please contact our customer support team. You can reach us via WhatsApp at
+94 71 348 8568 within 14 days of receiving your order. We will assist you with the
exchange process.
How to Return
To initiate a return, please follow these steps:
1. Contact Us: Drop a WhatsApp message to our customer support team at +94 71 3488568 within 14 days of receiving your order. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
2. Await Approval: Once your return request is reviewed, we will provide you with return instructions and a return address.
3. Pack the Item: Ensure the item is securely packed in its original packaging to avoid damage during transit.
4. Ship the Item: Send the item to the provided return address.
5. Notify Us: Once shipped, provide us with the tracking information so we can monitor the return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed to your original method of payment.
Please note that the refund amount excludes any shipping charges incurred during the initial purchase.
