Frequently Asked Questions
Delivery Information
1. How long does it take to deliver? Delivery typically takes 3-5 business days within Sri Lanka.
2. How can I change my delivery address? Contact customer support immediately to update your address before your order ships. You can reach us at info@lioraradiance.com or call us at +94 71 348 8568
3. How can I track my order? A tracking link will be provided by the courier partner through an SMS.
Product Information
1. Are your products cruelty-free? Yes, all our products are cruelty-free and not tested on animals.
2.Where can I find information about product ingredients? Ingredient information is available on each product page. If you have specific questions, feel free to reach out to us at info@lioraradiance.com.
Ordering and Payment
1. How can I place an order? Orders can be placed easily through our website by selecting your desired products and completing the checkout process.
2. What payment methods do you accept? We accept various payment options, including credit/debit cards, and cash on delivery (COD).
3. Can I change or cancel my order after it has been placed? Please contact us immediately at info@lioraradiance.com. We can accommodate changes if the order hasn’t been dispatched.
Customer Support
1. How can I contact customer support? You can reach us via email at info@lioraradiance.com, call us at +94 71 348 8568, or use the contact form on our website for any inquiries or assistance.
2. How can I stay updated on your latest products and promotions? Subscribe to our newsletter for exclusive updates and follow us on social media for the latest news.